Refund Policy

Last updated: August 20, 2026

TatPrep sells two kinds of products: one-time credit packages (Starter, Plus) and a subscription plan (Pro, monthly or yearly) that includes a recurring monthly credit allowance. This page explains what happens if you want a refund or want to cancel.

Why credits are handled differently from a typical digital refund

Most of what a credit pays for — an AI image generation, an HD download, a stencil conversion, a Prep Pack export — has a real, immediate cost to us the moment you use it (we pay a third-party AI provider per generation). Because of that, our refund policy is based on whether the credits from a purchase have actually been used, not just on how much time has passed.

One-time credit packages (Starter, Plus)

• If you haven't used any credits from a specific purchase yet, email support@tatprep.com within 14 days of the purchase and we'll refund it in full.
• If you've used some or all of the credits from a purchase (generated a design, downloaded an HD image, converted a stencil, or exported a Prep Pack with them), that purchase is generally non-refundable, because the underlying generation cost has already been incurred.
• If something went wrong on our end — a generation failed but credits were still deducted, a payment was charged twice, or you were charged for a purchase that never went through — that's not a refund request, that's a bug, and we'll fix it (refund or credit adjustment) regardless of the 14-day window. Email us with your order details and what happened.

Purchased one-time credits do not expire.

Pro subscription (monthly or yearly)

• You can cancel your Pro subscription at any time from your account/billing page. Cancelling stops future renewals — you keep access (and your remaining monthly credit allowance) through the end of the period you already paid for.
• We do not prorate or refund the current billing period when you cancel mid-cycle.
• If you're on the yearly plan and want to cancel shortly after subscribing, email support@tatprep.com within 14 days of the initial charge and we'll evaluate a refund case-by-case, factoring in how much of your monthly credit allowance you've already used that period (same "used vs. unused" principle as the one-time packages above).
• Monthly credits included with a subscription do not roll over or carry a cash refund value if unused at the end of a billing period — they reset with each renewal, same as most subscription-credit products.

Chargebacks

If you have a billing issue, please contact us first at support@tatprep.com — we can usually resolve it faster than a card issuer's chargeback process, and it avoids an unnecessary dispute fee on both sides.

How to request a refund

Email support@tatprep.com with:

• The email address on your TatPrep account
• What you purchased and roughly when
• What happened / why you're requesting a refund

We aim to respond within 2 business days and, for approved refunds, process them back to your original payment method within 5-10 business days depending on your bank or card issuer.

Contact

Questions about this policy: support@tatprep.com.